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Shipping & Payment Information
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IMPORTANT:
All orders placed now will be shipped 12/30/2024.
Please read our Product Guarantee Here
Shipping Days
Our shipping days are Monday, Tuesday & Wednesday.
This makes it more likely that orders will be received before Sunday
and avoids shipments getting held over on Sunday.
• Orders Placed Monday Ship Tuesday
• Orders Placed Tuesday Ship Wednesday
• Orders Placed Wednesday before 9am (PST) Ship Wednesday
• Orders placed Wednesday after 9am through Sunday Ship Monday
Shipping Method
We offer USPS Priority shipping as our standard shipping
service for orders containing living items. Since silkworms, fruitflies and praying mantis are a perishable good,
we do not offer USPS standard parcel post or ground advantage because shipment may
take too long. We offer Express Mail (1-2 day) service by request. Please contact us and we will quote you the cost.
USPS Priority Mail:
Priority Mail generally offers 2-3 day service to most domestic destinations
and one day delivery to some locations. However, neither we nor the USPS
guarantees a 3 day delivery time, so it may take longer than three days. Priority Mail includes
delivery to every address in the United States—including PO Boxes
and military addresses.
If you need a 1-2 day guaranteed delivery time, please contact us regarding shipment via USPS Express Mail.
We will then give you a quote for your order and await your response.
Orders containing non-living items only will be shipped via USPS Ground Advantage.
USPS Ground Advantage: This shipping service is an affordable and reliable way to send packages inside the U.S.
Packages generally arrive within 2-5 business days from the day of shipping.
Please visit The USPS Postage Rate
Calculator to determine how long your package will take to arrive
(enter 92110 as the origin zip code).
Prices for shipping are calculated according to:
• The weight of your order
• The destination zip code where you live
• The zip code we ship from (92110)
Payment
Orders cannot be shipped until payment is received and/or
verified. We accept personal checks, money orders, MasterCard, Visa and American Express.
If you are paying by personal check or money order, after you check out at our
store, make checks and money orders payable to The Silkworm Shop and mail to:
The Silkworm Shop
PO Box 84773
San Diego, CA 92138
Heat Packs
Live in a HOT/COLD area?
The heat / cold shouldn't be a problem, unless the product is shipping
to areas of 90° and above or under 40° F.
We do not use cold packs because they don't provide any protection unless shipped overnight with
a Styrofoam box -- that gets too expensive. We do ship orders
with heat packs during the cold season. Heat packs are $2.50 plus 1 lb. extra shipping weight.
It is the responsibility of the customer to order a heat pack.
Please order a heat Pack at the bottom of each product page.
If Shipment is to high temperatures of 90° and above or under 40°,
we cannot offer a live guarantee. Please see our Live Guarantee
page for more details.
Terms of Use
The Silkworm Shop may refuse or limit your order for any reason. By placing your order, you agree to accept
all terms and conditions set forth anywhere on this site, including The Silkworm Shop's
live guarantee policy (https://www.silkwormshop.com/guarantee.html)
and all the information contained on this page.
The Silkworm Shop reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to,
credit review, the unavailability of a product, errors in the prices and product descriptions posted on this web site
and failure to answer emails from The Silkworm Shop regarding your order. By placing your order, you agree that
The Silkworm Shop's total liability, under any legal theory or claim, shall be limited to the purchase price actually
paid to The Silkworm Shop for the product giving rise to The Silkworm Shop's liability.
Returns
Living Items cannot be returned.
Non-Living items can
be returned at the buyer's expense for exchange. You will
be issued a store credit for the amount of the returned product.
The original shipping amount will not be credited.
Please click
Here
for more information on our return policy.
Order Cancellations
All orders that are cancelled after being placed will incur a
$2.50 service charge.
Ordering from Hawaii and Foreign Countries
Live insects cannot be shipped to Hawaii without a permit.
At this time, we cannot ship to foreign countries.
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